Student Grievance Process

Naval Safety and Environmental Training Center (NSETC)
9080 Breezy point Crescent, Norfolk, VA 23511 – 3998

For all non-school related issues: Students should use their primary chain of command.

For all other schoolhouse-related issues: Students should follow the process described below:

Most student complaints/grievances can be resolved informally by discussing the matter with the lead instructor, who may consult with the Course Manager and Department Head.
If a student's complaint cannot be resolved informally by working with the lead instructor and departmental leadership, the student may submit a written description of the issue, along with supporting documentation (if applicable), to the NSETC Executive Director. Lead Instructors will provide access to NSETC’s Executive Director either in person or by e-mail.
NSETC will examine the submission and provide an appropriate response and a written resolution description.
If the response is not satisfactory to the student, they may request NSETC forward the submission to the next higher authority, NSETC Commanding Officer, for review and possible investigation.
NSETC Commanding Officer will examine the submission and provide an appropriate response and a written resolution description. All decisions by the NSETC Commanding Officer are final.
While the appeals and grievance decisions of the school are final, students may inform our accrediting agency, the Council on Occupational Education (COE), at the address below if they feel their issues are not satisfactorily resolved:

Council on Occupational Education (COE)
7840 Roswell Road
Building 300, Suite 325
Atlanta, GA 30350
Telephone: (800) 917-2081

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